My Oracle Support Banner

Unable To Authenticate After Upgrade (Doc ID 3062668.1)

Last updated on DECEMBER 09, 2024

Applies to:

Oracle Health Insurance Claims Adjudication - Version 4.24.1 and later
Information in this document applies to any platform.

Symptoms

GENERAL INFORMATION
=====================
OHI Product: Oracle Health Insurance Claims Adjudication
OHI Component: Claims Administration
OHI Version: OHI VERSION 4.24.1
Screen/Interface where problem occurs: Authentication

DESCRIPTION OF ISSUE
=====================
After an update to OHI version 4.24.1 and when authenticating the following error is generated:
 
ERRORS: "Error occurred while attempting to authenticate user"

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.