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Common Items Requested by Oracle Support When Troubleshooting RPM Issues (Doc ID 377879.1)

Last updated on NOVEMBER 18, 2019

Applies to:

Oracle Retail Price Management - Version 11.0 to 13.2.6 [Release 11 to 13.2]
Information in this document applies to any platform.

Purpose

                                                         
This document answers common debugging questions for Retail Price Management (RPM).

Questions and Answers

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In this Document
Purpose
Questions and Answers
 How do I find the JDK version?
 How do I find the JDBC version?
 

What Sort options should I use when creating a tkprof file?
 What logs should I provide for troubleshooting RPM?
 What do these logs show?
 What are valid values for the log level?
 How do I find the log4j.xml file?
 How do I set/change the logging level?
 Is there an example of the of the log4j.xml file set at DEBUG?
 Still have questions?
References

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