Inactivation Of A Service Fails When A Required Deal Is Purchased (Doc ID 408817.1)

Last updated on SEPTEMBER 26, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.0.0.0.1 to 7.0.0.0.1 [Release 7.0.0]
Oracle Solaris on SPARC (32-bit)
HP 9000 HP-UX 11.0 (32 bit)
HP 9000 HP-UX 11.0 (32 bit)Solaris Operating System (SPARC)

***Checked for relevance on 09-Oct 2008***
***Checked for relevance on 01-June- 2012***

Symptoms

When using the Customer Center to inactivate a service which has a required deal it fails.

The following error can be seen in the cm.pinlog file.

**** ERROR *** Changing status of the Required Service trigger changing status for all
the services in the Plan.

Pass Confirm(0x01)flag in i/p

E Wed Sep 21 17:26:20 2005 lovcen cm:25380 fm_cust_status.c:886 1:NONE:UnknownProgramName:
0:AWT-EventQueue-0:10002001:1127316389:0

op_cust_set_status error

location=PIN_ERRLOC_FM:5 class=PIN_ERRCLASS_SYSTEM_DETERMINATE:1
errno=PIN_ERR_VALIDATION_FAILED:102

Cause

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