My Oracle Support Banner

RDC CLASSIC MODE - CRF APPROVAL (Doc ID 435689.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Clinical Remote Data Capture Option - Version 4.5.3 and later
Information in this document applies to any platform.

Symptoms

Trying to Approve CRF(s) in RDC Classic mode with the following:

Username: "Investigator" (Role: RXC_INV) --> has approve privilege for Site X
Username: "Siteuser" (Role: RXC_SITE) --> has approve privilege for Site X

Site user loggd into RDC with site user account and tried to approve document using "Investigator" account, then got this error on the screen.
"Username does not match - please retry"

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.