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Working Effectively With Support on Oracle Retail Performance Issues (Doc ID 444822.1)

Last updated on FEBRUARY 26, 2024

Applies to:

Oracle Retail Central Office - Version 7.0 and later
Oracle Retail Store Inventory Management - Version and later
Oracle Retail Sales Audit - Version 10.0 and later
Oracle Retail Warehouse Management System - Version 10.0 and later
Oracle Retail Merchandising System - Version 10.0 and later
Information in this document applies to any platform.


This document outlines and explains how to work effectively with Oracle Retail Global Customer Support (GCS) on Performance issues. This also provides a comprehensive overview of  the necessary information that needs to be provided before Oracle Retail GCS will be able to move forward in resolving the issue. 

For all of our customers, we are providing this information to enhance interactions between Oracle Retail GCS and yourself in our continued effort to provide outstanding Customer Service and Support.


This document is intended for customers who log Oracle Retail Performance issues.


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