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Details Required when Logging an Oracle Utilities Mobile Workforce Management (MWM) Version 1 Service Request (Doc ID 465136.1)

Last updated on JULY 17, 2019

Applies to:

Oracle Utilities Mobile Workforce Management - Version 1.3 to 1.5.0 [Release 1.3 to 1.5]
Information in this document applies to any platform.

Purpose

When reporting any issues with Oracle Utilities Mobile Workforce Management (MWM), it is necessary to provide Customer Support with steps to recreate the issue, screen-shots, specific error messages and any other information relevant to the problem.

This information is needed in conjunction with all applicable log files or traces detailed below. Failure to provide this information at the time of reporting the issue greatly increases the time required to resolve your issue.

Scope

This bulletin is recommended for consideration by anyone logging a service request for MWM.  The supporting data mentioned below will be applicable in some way for almost all issues.

Details

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In this Document
Purpose
Scope
Details
 Server Component Ceases Operation or Crashes
  
 Router Component Ceases Operation or Crashes
  
 Dispatcher Workstation (DW) Experiences an Operational Issue or Crashes
  
 Mobile Workstation (MW) Experiences an Operational Issue or Crashes
  
 Windows Operating System Errors Triggered by MWM Components

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