ICD Routing Warning '...no logged on DW users in ServiceArea'
(Doc ID 603915.1)
Last updated on DECEMBER 05, 2019
Applies to:Oracle Utilities Mobile Workforce Management - Version 18.104.22.168 to 22.214.171.124 [Release 1.4]
Information in this document applies to any platform.
A warning involving ICDs is being logged by the Server as follows:
...ID=, To Selected Division=, To Service Area=, Mail Message Text=CREW (JDOE) HAS LOGGED OFF (END OF SHIFT). FIELD ORDERS: 0000000000003144037 (::SendMailIcdToMyDispatchers)
INFO¦12:19:13¦1512¦new XIcdFoStatusEx (XSvSendFoStatusToMf::Send)
WARN¦12:19:13¦1700¦Unable to route CrewUpdate Icd to DW users. (XThreadSvLogoffEx::SendFoStatusIcd) / Error occurred while routing icd by service area.
(XLoggedOnUserList::RouteIcdToUsersByCrewId) / Unable to route ICD...no logged on DW users in ServiceArea (XLoggedOnUserList::RouteIcdToUsersByServiceArea) (::)
Is the warning captured in the log files causing issues with the DW client?
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