ICD Routing Warning '...no logged on DW users in ServiceArea' (Doc ID 603915.1)

Last updated on APRIL 13, 2011

Applies to:

Oracle Utilities Mobile Workforce Management - Version: 1.4.2.4 to 1.4.2.5 - Release: 1.4 to 1.4
Information in this document applies to any platform.

Goal

A warning involving ICDs is being logged by the Server as follows:

...ID=, To Selected Division=, To Service Area=, Mail Message Text=CREW (JDOE) HAS LOGGED OFF (END OF SHIFT). FIELD ORDERS: 0000000000003144037 (::SendMailIcdToMyDispatchers)
INFO¦12:19:13¦1512¦new XIcdFoStatusEx (XSvSendFoStatusToMf::Send)
WARN¦12:19:13¦1700¦Unable to route CrewUpdate Icd to DW users. (XThreadSvLogoffEx::SendFoStatusIcd) / Error occurred while routing icd by service area.
(XLoggedOnUserList::RouteIcdToUsersByCrewId) / Unable to route ICD...no logged on DW users in ServiceArea (XLoggedOnUserList::RouteIcdToUsersByServiceArea) (::)

Is the warning captured in the log files causing issues with the DW client?

Solution

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