Error In Your Account Setup. Please Contact Your Help Desk. (Doc ID 729157.1)

Last updated on JUNE 29, 2012

Applies to:

Oracle Clinical Remote Data Capture Option - Version 4.5.3 and later
Information in this document applies to any platform.
"***Checked for relevance on 16-APR-2010***"
***Checked for relevance on 29-JUN-2012***



Symptoms

After  migrating to an OC 4.5.1 instance to 4.5.3, the users cannot have access to the RDC 4.5.3 interface.

After entering a username and password, there is an error :

Error in your account setup. Please contact your help desk.



here an example of user account:


CREATE USER I0000680
IDENTIFIED BY VALUES <password>
DEFAULT TABLESPACE USERS
TEMPORARY TABLESPACE TEMP
PROFILE USERPROFILE
ACCOUNT UNLOCK;
-- 9 Roles for I0000680
GRANT CONNECT TO I0000680;
GRANT RXC_ANY TO I0000680;
GRANT RXC_INV TO I0000680;
GRANT RXC_RDC TO I0000680;
GRANT RESOURCE TO I0000680;
GRANT RXC_RDCT TO I0000680;
GRANT RDC_ACCESS TO I0000680;
GRANT RXCLIN_MOD TO I0000680;
GRANT RXCLIN_READ TO I0000680;
ALTER USER I0000680 DEFAULT ROLE CONNECT, RXC_ANY, RXC_INV, RXC_RDC, RESOURCE, RXC_RDCT,
RDC_ACCESS, RXCLIN_READ;
-- 1 System Privilege for I0000680
GRANT UNLIMITED TABLESPACE TO I0000680 WITH ADMIN OPTION;


we don't have the issue with the CRA profile:

e.g.:

CREATE USER C0000776
IDENTIFIED BY VALUES <password>
DEFAULT TABLESPACE USERS
TEMPORARY TABLESPACE TEMP
PROFILE USERPROFILE
ACCOUNT UNLOCK;
-- 8 Roles for C0000776
GRANT CONNECT TO C0000776;
GRANT RXC_ANY TO C0000776;
GRANT RXC_CRA TO C0000776;
GRANT RXC_RDC TO C0000776;
GRANT RESOURCE TO C0000776;
GRANT RDC_ACCESS TO C0000776;
GRANT RXCLIN_MOD TO C0000776;
GRANT RXCLIN_READ TO C0000776;
ALTER USER C0000776 DEFAULT ROLE ALL;
-- 1 System Privilege for C0000776
GRANT UNLIMITED TABLESPACE TO C0000776;




If you revoke the RXC_INV privilege from an investigator account and grant RXC_DMGR, it works!

This error is also presented if the default RDC study for a user does not have any study sites assigned.

To correct this the user can do the following:

1) Create study sites
2) Login to RDC Classic/PDF mode and change to another study with valid study sites.

Cause

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