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Error In Your Account Setup. Please Contact Your Help Desk. (Doc ID 729157.1)

Last updated on FEBRUARY 14, 2022

Applies to:

Oracle Clinical Remote Data Capture Option - Version 4.5.3 and later
Information in this document applies to any platform.
"*** ***"
***Checked for relevance on 29-JUN-2012***


After  migrating to an OC 4.5.1 instance to 4.5.3, the users cannot have access to the RDC 4.5.3 interface.

After entering a username and password, there is an error :

Error in your account setup. Please contact your help desk.

here an example of user account (<USER1> represents the name of the user; <PASSWORD1> is the password for <USER1>):

If you revoke the RXC_INV privilege from an investigator account and grant RXC_DMGR, it works!

This error is also presented if the default RDC study for a user does not have any study sites assigned.

To correct this the user can do the following:

1) Create study sites
2) Login to RDC Classic/PDF mode and change to another study with valid study sites.




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