Error In Your Account Setup. Please Contact Your Help Desk.
(Doc ID 729157.1)
Last updated on FEBRUARY 14, 2022
Applies to:
Oracle Clinical Remote Data Capture Option - Version 4.5.3 and laterInformation in this document applies to any platform.
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***Checked for relevance on 29-JUN-2012***
Symptoms
After migrating to an OC 4.5.1 instance to 4.5.3, the users cannot have access to the RDC 4.5.3 interface.
After entering a username and password, there is an error :
here an example of user account (<USER1> represents the name of the user; <PASSWORD1> is the password for <USER1>):
If you revoke the RXC_INV privilege from an investigator account and grant RXC_DMGR, it works!
This error is also presented if the default RDC study for a user does not have any study sites assigned.
To correct this the user can do the following:
1) Create study sites
2) Login to RDC Classic/PDF mode and change to another study with valid study sites.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |