Invoice Data For The Cancellation Event Has Changed After Installing Some Patches (Doc ID 743208.1)

Last updated on SEPTEMBER 21, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.2.0.0.0 to 7.2.1.0.0 [Release 7.2.0 to 7.2.1]
Information in this document applies to any platform.
Checked for relevance on 3-Mar-2013..Article seems to be relevant.


Symptoms

After installing the patches 6667496, 6812771, 7044779, 7158571 and 7198907, the invoice has been
adversely affected. Now cancellation events are appearing as an extra line item on the invoice.

After examining the events, the invoice data of the cancellation event (generated by pcm_client userid during billing ) has changed, likely causing the issue.

The invoice is picking that event up and showing it on the invoice.

Steps to Reproduce:

  1. Set up an account and sell a product with cycle fees. (say cycle start date September 1, 2008)
  2. Run billing for the month. (say September 1 to October 1 bill)
  3. End-date the product (say End date = September 15)
  4. Run billing for the period October 1 - November 1

Observe the extra line on the November 1 invoice.  Examine the cancel event (/event/billing/product/fee/cycle/cycle_forward_monthly) created by the /service/pcm_client during
billing and see that the event is generated differently now.

Cause

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