Routing Error after submitting a Work Order (Doc ID 780681.1)

Last updated on SEPTEMBER 28, 2015

Applies to:

Oracle Communications ASAP - Version 5.2.4 and later
Information in this document applies to any platform.

Symptoms

Everytime a work order is submitted to ASAP, the order fails with "Routing Error, No MCLI, ID_ROUTING, USER_ROUTING or Directory Num". In OCA Client the message that appears is the "SRQ provisioning stopped".

SARM.diagnostics shows the following error:

170154.587:17:SANE:Valid ASDL :1931:sarm/sarm/sarm/provision.c
csdl_asdl_return : [1], exp_return : [1], return exp : [1] 170154.587:17:PROG:System Event :694 :sarm/sarm/sarm/router.c
ASAP System Event: ROUT_ERR
CORB-00010001: Routing Error, No MCLI, ID_ROUTING, USER_ROUTING or Directory Number for ASDL 's' 170154.587:17: LOW:WO Notification :4256:sarm/sarm/sarm/srp_driver.c
WO: CORB-00010001, Placing NE Unknown Notification in Queue 170154.587:7: LOW:RPC Param :1377:control/libasc/ctlib.c
Sending RPC [log_event] with 6 Parameters
1 : appl_cd = SARM52
2 : file = sarm/sarm/sarm/router.c
3 : reason = CORB-00010001: Routing Error, No MCLI, ID_ROUTING, USER_ROUTING
or Directory Num
4 : line = 694
5 : event = ROUT_ERR
6 : event_log = 1

Cause

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