Routing Error after submitting a Work Order (Doc ID 780681.1)

Last updated on SEPTEMBER 18, 2017

Applies to:

Oracle Communications ASAP - Version 5.2.4 and later
Information in this document applies to any platform.

Symptoms

Everytime a work order is submitted to ASAP, the order fails with "Routing Error, No MCLI, ID_ROUTING, USER_ROUTING or Directory Num". In OCA Client the message that appears is the "SRQ provisioning stopped".

SARM.diagnostics shows the following error:

Changes

 

Cause

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