MetaSolv Solution users receive random "printer-related tasks" errors when accessing the application through Citrix. (Doc ID 781808.1)

Last updated on MARCH 29, 2011

Applies to:

Oracle Communications MetaSolv Solution - Version: 6.0.15 to 6.0.16 - Release: 6.0.15 to 6.0.16
Information in this document applies to any platform.
MetaSolv Solution application accessed via Citrix

Symptoms


MetaSolv Solution users receive random "printer-related tasks" error messages throughout the application. 

Below is the error message received:

"Before you can perform printer-related tasks such as page setup or printing a document, you need
to install a printer. Do you want to install a printer now?"

Cause

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