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Configuration And Log Files Checklist For Oracle Utilities Application Framework Based Products (Doc ID 797594.1)

Last updated on DECEMBER 06, 2018

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.2.0 and later
Oracle Utilities Framework - Version 2.2.0 and later
Oracle Utilities Business Intelligence - Version 2.2.0 and later
Oracle Public Sector Revenue Management
Oracle Financial Services Revenue Management and Billing - Version 2.2.0 and later
Information in this document applies to any platform.

Purpose

The following is a quick guide on what logs to provide to Oracle Support so as to resolve the issue.

Depending on the nature of the problem, it could be one or a combination of issues.

The more information we have about the issue and the environment, the faster the resolution time of the Service Request.

The following issues are discussed.


1. Functional Issue – system does not operate as documented.
2. Installation Issue – system is inoperable.
3. Environmental / Performance Issue – system is not performing as expected.

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps

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