PBPackageError: Exception - xml parser error Read timed out

(Doc ID 814187.1)

Last updated on JULY 24, 2017

Applies to:

Oracle Communications MetaSolv Solution - Version 6.0.15 and later
Information in this document applies to any platform.
Reviewed for currency on February 19th, 2013.
Reviewed for currency on July 30th, 2014.

Symptoms

Users experience "PBPackageError: Exception - xml parser error Read timed out" and "Unable to communicate with the application server" errors in the GUI.  Socket timeout, end of file (EOF) and FWK005 parse errors are captured in the application logs too.

Errors in the GUI:
------------------




ERRORS in logs:
=============

${SERVER_NAME}.mss.log:
-----------------------------

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms