Unable To Generate Invoices For Large Accounts On HP-UX : PIN_ERR_NO_MEM (Doc ID 846371.1)

Last updated on MARCH 04, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.2.1.0.0 to 7.5.0.0.0 [Release 7.2.1 to 7.5.0]
HP-UX PA-RISC (32-bit)
***Checked for relevance on 12-Jun-2014***

Goal

How can one resolve the memory issues when attempting to generate invoices for some large accounts in production?

Invoicing completes successfully for some smaller accounts; however, attempting to generate invoices for some large accounts in production, one may encounter memory issues and the invoicing does not complete successfully.

Consider the below scenario :
- There could be an account group ( hierarchy ) with the paying parent including around 50 subordinate accounts.
- At the time of invoicing, there may be around 100,000 events to be processed from all these accounts.
- From testnap, if you run PCM_OP_INV_MAKE_INVOICE, only for the account ( like above ) with such high volume of usage, the invoicing may not complete successfully and you may encounter memory error like below :

err-1:PIN_ERR_NO_MEM, field 0/0:0, 
loc 7:PIN_ERRLOC_POID, errclass 1:PIN_ERRCLASS_SYSTEM_DETERMINATE, rec_id 0, resvd 0 
 
# number of field entries allocated 20, used 2 
0 PIN_FLD_POID           POID [0] 0.0.0.1 /error_poid 35019426670 0 
0 PIN_FLD_ERR_BUF         ERR [0] 
        <location=PIN_ERRLOC_POID:7 class=PIN_ERRCLASS_SYSTEM_DETERMINATE:1 errno=PIN_ERR_NO_MEM:1> 
        <field num=0:0,0 recid=0 reserved=0 reserved2=0 time(sec:usec)=0:0> 
        <facility=0 msg_id=0 version=0>

Solution

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