Expected Behavior With Hung CC Batch And Changed Pay Type? (Doc ID 969806.1)

Last updated on AUGUST 29, 2023

Applies to:

Goal

Consider the following chain of events:
1. run pin_collect to charge CC accounts;
2. The network connect to PTI fails and the batch is not sent;
3. A customer changes to invoice pay type;
4. pin_recover -resubmit now errors on the account that changed pay type.

What is the expected behavior at this point when performing the resubmit? Should the system not re-send accounts that have changed pay type? What if they only changed CC#?

The system already has all the cc details in /event/billing/charge/cc, so it should be able to recreate the charge info for fusa. However, the system actually drops that account from the fusas. Instead the system breaks when processing the fusas.

Solution

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