Text Entered In Notes Field Not Maintained When Changing "Reason for change" Value (Doc ID 975067.1)

Last updated on MARCH 20, 2019

Applies to:

Goal

The text in Customer Center 'Notes' text area should maintain when switching values of 'Reason for change' in "Change Account/Service Status" panel.

Steps to reproduce

1. Open an account, click on the "Account Status" link on Account Summary panel. This leads to "Summary > Change Account/Service Status" panel (or Change Status).
2. Select a value from the "Change status to:" dropdown list. This will make the Notes text area at the bottom of the panel editable. Put in some words in the "Notes" text area.
3. Click on "Reason for change:" dropdown list; once switch to another value, the text already entered in Notes text area disappears.

The problem is same if changing service status.

Solution

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