Troubleshooting - User is Unable to View a Correspondence in a Candidate History (Doc ID 1045012.1)

Last updated on OCTOBER 25, 2023

Applies to:

Oracle Taleo Recruiting Cloud Service - Version 12A and later
Information in this document applies to any platform.

Investigate the cause for the following symptoms:

User cannot view the content of a correspondence in candidate history.
Cannot open the offer letter in the candidate history.
A correspondence sent event is not tracked in candidate history.
The following error is displayed when trying to view a message in the candidate history: Your user permissions do not authorize you to view this message.

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