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Fusion PIM: Cannot Create a New Item in a New Organization - Item Class LOV Is Empty (Doc ID 1288983.1)

Last updated on APRIL 24, 2018

Applies to:

Oracle Fusion Product Hub Cloud Service - Version 11.1.4.0.0 and later
Oracle Fusion Sales Catalog - Version 11.1.1.5.1 and later
Oracle Fusion Product and Catalog Management - Version 11.1.1.5.1 and later
Oracle Fusion Sales Catalog Cloud Service - Version 11.1.4.0.0 and later
Oracle Fusion Inventory Management Cloud Service - Version 11.13.18.02.0 to 11.13.18.02.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

When attempting to create a new item in a newly created item/inventory organization, the user is unable to select an Item Class. The list of values is empty, and as a result, the user also does not have access to Item Templates.

Expect the item class and item templates to be available to the item creation UI in the new item/inventory organization.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Create an item organization via Setup and Maintenance.
Manage Item Organizations > Create a new organization and save

2. Navigator > Product Information Management > Items

3. Items > Create Item

Enter new org name and check Create New.
Enter number of items = 1.
Observe the LOV for item class is empty. Also, no item templates are available.

Cause

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