Fusion PIM: Cannot Create a New Item in a New Organization - Item Class LOV Is Empty
(Doc ID 1288983.1)
Last updated on AUGUST 03, 2023
Applies to:
Oracle Fusion Product Hub Cloud Service - Version 11.1.4.0.0 and laterOracle Fusion Sales Catalog - Version 11.1.1.5.1 and later
Oracle Fusion Product and Catalog Management - Version 11.1.1.5.1 and later
Oracle Fusion Sales Catalog Cloud Service - Version 11.1.4.0.0 and later
Oracle Fusion Inventory Management Cloud Service - Version 11.13.18.02.0 to 11.13.18.02.0 [Release 1.0]
Information in this document applies to any platform.
Symptoms
When attempting to create a new item in a newly created item/inventory organization, the user is unable to select an Item Class. The list of values is empty, and as a result, the user also does not have access to Item Templates.
Expect the item class and item templates to be available to the item creation UI in the new item/inventory organization.
STEPS
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The issue can be reproduced at will with the following steps:
1. Create an item organization via Setup and Maintenance.
Manage Item Organizations > Create a new organization and save
2. Navigator > Product Information Management > Items
3. Items > Create Item
Enter new org name and check Create New.
Enter number of items = 1.
Observe the LOV for item class is empty. Also, no item templates are available.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |