Approver Response to Purchase Order or Requisition Approval Email with Approve or Reject Does Not Get Processed, and the Log Shows javax.mail.AuthenticationFailedException (Doc ID 1464998.1)

Last updated on OCTOBER 09, 2023

Applies to:

Oracle Fusion Self Service Procurement - Version 11.12.1.0.0 and later
Oracle Fusion Self Service Procurement Cloud Service - Version 11.12.1.0.0 and later
Oracle Fusion Purchasing Cloud Service - Version 11.12.1.0.0 and later
Oracle Fusion Purchasing - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

Approver user response to Purchase Order (PO) or Requisition approval email with Approve or Reject does not get processed,
and the log shows javax.mail.AuthenticationFailedException.
Also the response mail appears in the inbox and all are unread.

Due to this issue, users cannot respond to Purchasing document approvals for requisitions and purchase orders.

Error
Following is the log trace that shows IMAP connection and its failure:

[2012-06-01T17:54:54.279-05:00] [soa_server1] [TRACE:16] [] [oracle.sdp.messaging.driver.email] [tid: [ACTIVE].ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'] [ecid: 2792cfdd
ed6b8144:67860ff3:137aa41d076:-8000-0000000000000003,0] [SRC_CLASS: EmailResourceAdapter] [APP: usermessagingdriver-email] [SRC_METHOD: startDriver] ENTRY
[2012-06-01T17:54:54.279-05:00] [soa_server1] [TRACE:16] [] [oracle.sdp.messaging.driver.email] [tid: [ACTIVE].ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'] [ecid: 2792cfdd
ed6b8144:67860ff3:137aa41d076:-8000-0000000000000003,0] [SRC_CLASS: oracle.sdpinternal.messaging.driver.email.EmailResourceAdapter] [APP: usermessagingdriver-email] [SRC_METHOD: startDriver] In sta
rtDriver()... delivery types =EMAIL
[2012-06-01T17:54:54.282-05:00] [soa_server1] [NOTIFICATION] [] [oracle.sdp.messaging.driver.email] [tid: [ACTIVE].ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'] [ecid: 2792
cfdded6b8144:67860ff3:137aa41d076:-8000-0000000000000003,0] [APP: usermessagingdriver-email] Email Server: 205.215.210.89:imap
[2012-06-01T17:54:54.325-05:00] [soa_server1] [TRACE:16] [] [oracle.sdp.messaging.driver.email] [tid: [ACTIVE].ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'] [ecid: 2792cfdd
ed6b8144:67860ff3:137aa41d076:-8000-0000000000000003,0] [SRC_CLASS: oracle.sdpinternal.messaging.driver.email.ImapEmailStore] [APP: usermessagingdriver-email] [SRC_METHOD: initStore] Init email sto
re: 205.215.210.89:Email@Domain.com:INBOX
[2012-06-01T17:54:57.708-05:00] [soa_server1] [ERROR] [SDP-26123] [oracle.sdp.messaging.driver.email] [tid: [ACTIVE].ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'] [ecid: 27
92cfdded6b8144:67860ff3:137aa41d076:-8000-0000000000000003,0] [APP: usermessagingdriver-email] Could not initialize Email Store for user Email@Domain.com
[2012-06-01T17:54:57.745-05:00] [soa_server1] [ERROR] [SDP-25700] [oracle.sdp.messaging.driver.email] [tid: [ACTIVE].ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'] [ecid: 27
92cfdded6b8144:67860ff3:137aa41d076:-8000-0000000000000003,0] [APP: usermessagingdriver-email] An unexpected exception was caught.[[
javax.mail.AuthenticationFailedException: AUTHENTICATE failed.
  at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPStore.java:566)
  at javax.mail.Service.connect(Service.java:288)
  at javax.mail.Service.connect(Service.java:170)
  at oracle.sdpinternal.messaging.driver.email.ImapEmailStore.initStore(ImapEmailStore.java:207)
  at oracle.sdpinternal.messaging.driver.email.ImapEmailStore.initStore(ImapEmailStore.java:149)
  at oracle.sdpinternal.messaging.driver.email.EmailResourceAdapter$Worker.initReceivers(EmailResourceAdapter.java:1133)
  at oracle.sdpinternal.messaging.driver.email.EmailResourceAdapter$Worker.loadIncomingServerConfig(EmailResourceAdapter.java:1049)
  at oracle.sdpinternal.messaging.driver.email.EmailResourceAdapter$Worker.(EmailResourceAdapter.java:1030)
  at oracle.sdpinternal.messaging.driver.email.EmailResourceAdapter.startDriver(EmailResourceAdapter.java:242)

Steps To Reproduce
1. Create a Purchase Requisition or Purchase Order and submit for approval.
2. As approver respond with Approver or Reject response.
- Observe that the response is not processed
- Observe javax.mail.AuthenticationFailedException in the log

Cause

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In this Document

Symptoms

Cause

Solution

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Approver Response to Purchase Order or Requisition Approval Email with Approve or Reject Does Not Get Processed, and the Log Shows javax.mail.AuthenticationFailedException (Doc ID 1464998.1)

Applies to:

Symptoms

Cause

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