Fusion Global HR : Roles Are Deleted On Any Change/ Update to the User (Doc ID 1567811.1)

Last updated on JULY 11, 2023

Applies to:

Symptoms

On : 11.1.4.0.0 version, HCM Common

ACTUAL BEHAVIOR
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Roles are deleted on any change/update to the user.

Roles assigned to the user are deleted on any change/update to the employee.



EXPECTED BEHAVIOR
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Expect to be able to make changes to the user record without having their Roles removed.

STEPS
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The issue can be reproduced at will with the following steps:
1) Login as person responsible for Managing User records
2) Navigator > Person Management - Manage Employment.
3) Edit - Update
4) Action = Change Manager (this issue has also been noted with other action types)
5) Change the Manager in manager details section.
6) Click Review.
7) The Roles window pops up to show Current Roles - one row.
8) Click OK.
9) On the Review page, it has one row on Remove Role that is the same as what was shown in the Current Roles even though there was never a request to remove the Role.
10) Review the Manage User Account page.
It now shows that the role is Pending - Remove Requested.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot make changes to User employment records. Any change / update to their employment information results in removal of roles.

- Customer is a Financials customer with a Foundation HR deployment, not a full HCM deployment.

Cause

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