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OSN Cloud Service Rel 7: "Error 404--Not Found" in Opportunities and Sales Account "Conversations" on CRM ATK Home Page (Doc ID 1587870.1)

Last updated on AUGUST 29, 2023

Applies to:

Oracle Social Network Cloud Service - Version 11.1.1.7.0 and later
Information in this document applies to any platform.

Symptoms

Within Oracle Social Network Cloud Service Release 7, CRM Integration

When editing a Sales Account "Customer" and attempting to navigate to the "Conversations" tab in the Fusion Application's Home Page,
the following error occurs:


 

Changes

 This environment was upgraded from Release 5, where OSN was enabled.

Cause

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