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Troubleshooting: Investigating How a Contact Record Was Last Modified (Doc ID 1611326.1)

Last updated on OCTOBER 16, 2019

Applies to:

Oracle Eloqua Marketing Cloud Service - Version 10 to 10 [Release 10]
Information in this document applies to any platform.

Purpose

This article describes how to determine how a contact record was modified. Although it is not possible to determine definitively how a contact record was modified, these steps help to narrow down the likely ways it was modified.

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
 Export the contact to determine the date and time that a contact was last modified
 Check if the contact was modified by your Customer Relationship Management (CRM) system
 Check the contact’s activity log for recent form submissions and program entries
 Related Reading
References

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