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FAQ: Passing Data from Eloqua to a CRM System (Doc ID 1616337.1)

Last updated on MAY 03, 2019

Applies to:

Oracle Eloqua Marketing Cloud Service - Version 9 and later
Information in this document applies to any platform.

Purpose

This article describes how data is passed from Eloqua to an integrated Customer Relationship Management (CRM) system and provides a general overview of the topic.

You should possess a basic understanding of both the Eloqua and CRM systems before reading this article.

Questions and Answers

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In this Document
Purpose
Questions and Answers
 What is CRM integration?
 What is an external call?
 How are external calls allowed to access CRM system data?
 What is an outbound external call?
 What is an internal event?
 Why is it necessary to properly configure CRM integration?
 Why can't I find the Integration section under Setup?
 Related Reading
References

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