My Oracle Support Banner

FAQ: Profile Confusion (Doc ID 1622007.1)

Last updated on SEPTEMBER 16, 2019

Applies to:

Oracle Eloqua Marketing Cloud Service - Version 10 and later
Information in this document applies to any platform.

Purpose

 This article includes common questions about profile confusion, including why it happens and what to do about it.

Questions and Answers

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Purpose
Questions and Answers
 What is profile confusion?
 How is a profile saved and tracked on a contact’s computer?
 What causes profile confusion?
 How does a contact clear or reset their visitor profile cookie on their computer?
 How does profile confusion affect my reporting numbers?
 Related Reading
References

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.