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FAQ: Profile Confusion (Doc ID 1622007.1)

Last updated on OCTOBER 23, 2023

Applies to:

Oracle Eloqua Marketing Cloud Service - Version 10 and later
Information in this document applies to any platform.


 This article includes common questions about profile confusion, including why it happens and what to do about it.

Questions and Answers

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In this Document
Questions and Answers
 What is profile confusion?
 How is a profile saved and tracked on a contact’s computer?
 What causes profile confusion?
 How does a contact clear or reset their visitor profile cookie on their computer?
 How does profile confusion affect my reporting numbers?
 Related Reading

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