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Contact Record Field Not Updated with Value from a Form Field (Doc ID 1635090.1)

Last updated on MAY 06, 2019

Applies to:

Oracle Eloqua Marketing Cloud Service - Version 10 and later
Information in this document applies to any platform.

Purpose

 This article describes how to troubleshoot an issue where a contact record is not updated with form data when a contact submits the form.

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
 1. Open the form
 2. Make sure the Update Contacts - With Form Data processing step is properly configured
 3. Make sure the key field is mapped
 4. If the form field uses a select list (picklist), make sure the same select list is used for the contact record field.
 Related Reading
References

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