Why does the Outlook Package Download Fail With Error "A deployment package is not available because either access is restricted or the deployment package is not active" (Doc ID 1639049.1)

Last updated on NOVEMBER 03, 2016

Applies to:

Oracle Fusion CRM for Microsoft Outlook Cloud Service - Version 11.1.7.0.0 and later
Oracle Fusion CRM for Microsoft Outlook - Version 11.1.7.0.0 and later
Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 to 11.1.11.1.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

When attempting to complete the Obtain Package Step of the Sales Cloud for Outlook First Run Assistant or run "Sync All Changes" after activating a new Package the following error occurs

Cause

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