Why does the Outlook Package Download Fail With Error "A deployment package is not available because either access is restricted or the deployment package is not active"

(Doc ID 1639049.1)

Last updated on NOVEMBER 03, 2016

Applies to:

Oracle Fusion CRM for Microsoft Outlook Cloud Service - Version 11.1.7.0.0 and later
Oracle Fusion CRM for Microsoft Outlook - Version 11.1.7.0.0 and later
Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 to 11.1.11.1.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

When attempting to complete the Obtain Package Step of the Sales Cloud for Outlook First Run Assistant or run "Sync All Changes" after activating a new Package the following error occurs

In this scenario the error message is displayed in the Sales Cloud for Outlook GeneralLog (log.0000.txt).

[15-04-15 13:47:35.924798,T4404] [ERROR] [connector_site]: [13:47:35.924798],<T4404>,{first chance exception}: class fusion::fusion_exception_impl<struct synchronization::sync_storage::transport_error>: Application experienced technical difficulties. Further troubleshooting should be done by technical support.
@@@@code:FC0099
@@@@rref:soap_2015-04-15T12-47-34-784.xml.gz.bin
@@@@message:JBO-FND:::FND_GENERIC_MESSAGE: <MESSAGE><NUMBER></NUMBER><TEXT>The message is <MESSAGE><NUMBER>ZOE-435017</NUMBER><TEXT>A deployment package is not available because either access is restricted or the deployment package is not active.</TEXT><CAUSE>An active deployment package is not available for user USERNAME.</CAUSE><ACTION>Contact your application administrator.</ACTION><DETAILS></DETAILS><INCIDENT></INCIDENT></MESSAGE>.</TEXT><CAUSE></CAUSE><ACTION></ACTION><DETAILS></DETAILS><INCIDENT></INCIDENT></MESSAGE>
@@@@result:error
[15-04-15 13:47:35.924798,T4404] [info]  [connector_site]: [13:47:35.924798],<T4404>,{logf}: soap_file='soap_2015-04-15T12-47-34-784.xml.gz.bin' file_size='1313'
[15-04-15 13:47:35.924798,T8900] [info]  [Tray Icon]: Oracle Sales Cloud for Outlook: Application experienced technical difficulties. Further troubleshooting should be done by technical support.



STEPS

The issue can be reproduced when attempting to Install Sales Cloud for Outlook (during the First Run Assistant), after activating a new Client Deployment Package (as per Guidelines for Testing Extended Outlook Pages (Doc ID 1646125.1) or when running a sync after making changes to the Job Roles assigned to a user.


 

Cause

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