My Oracle Support Banner

Email Notification Enabled but Email Not Received From HCM Scheduled Process (Doc ID 1640654.1)

Last updated on APRIL 23, 2018

Applies to:

Oracle Fusion Application Toolkit - Version 11.1.7.0.0 and later
Oracle Fusion Global Human Resources - Version 11.1.7.0.0 and later
Oracle Fusion Benefits Cloud Service - Version 11.1.11.1.0 to 11.1.11.1.0 [Release 1.0]
Information in this document applies to any platform.
Checked for relevancy on 28/Aug/2015

Symptoms

Users are on HCM 11.1.7 and running a scheduled process from Compensation Management.

The schedule process runs to completion however the email notification is not received by users in MS Outlook.

The issue can be reproduced at will with the following steps:
1. Navigator>Schedule Processes UI > Schedule New Comp Refresh Process.
2. check notify me when this process ends on the notification tab.
3. The issue occurs from the compensation ---> refresh data UI when submitting a job also.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.