Single Sign On (SSO) FAQ (Doc ID 1801345.1)

Last updated on JUNE 07, 2024

Applies to:

Oracle CRM On Demand - Version 031CS and later
Information in this document applies to any platform.

Purpose

Single Sign On (SSO) FAQ

Questions and Answers

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In this Document

Questions and Answers

Oracle CRM On Demand Single Sign-On FAQ Version 2.0

WHAT ARE THE REQUIREMENTS TO ENABLE SINGLE-ON FOR ORACLE CRM ON DEMAND?

DOES ORACLE PROVIDE SOFTWARE SUPPORT SAML 1.1 and 2.0?

WHAT IS THE PROCESS TO ENABLE SINGLE SIGN-ON FOR MY COMPANY'S INSTANCE?

HOW CAN I PROVISION USERS IN ORACLE CRM ON DEMAND?

CAN I IMPLEMENT ORACLE'S CRM ON DEMAND'S SINGLE SIGN-ON SERVICE USING ACTIVE DIRECTORY AS THE IDENTITY MANAGEMENT SYSTEM? IF SO, HOW CAN THIS ACHIEVED?

I WANT TO MAP USERS USING A UNIQUE IDENTIFIER THAT IS ONLY AVAILABLE WITHIN MY ORGANIZATION (E.G. EMPLOYEE NUMBER). CAN I USE THIS IDENTIFIER AS MY USER MAPPING WITHIN ORACLE CRM ON DEMAND?

I'VE CREATED ACCOUNTS IN ON DEMAND SO THAT THE USER SIGN ON ID MATCHES THE USER ID WITHIN MY ORGANIZATION BUT WITHOUT THE COMPANY PREFIX (E.G. I HAVE A USER ACCOUNT IN ORACLE CRM ON DEMAND CALLED COMPANYABC/JDOE AND THE USER ACCOUNT WITHIN MY ORGANIZATION IS JDOE). HOW CAN I CREATE A USER MAPPING USING THE USER ID WITHIN MY ORGANIZATION AND THE USER SIGN IN ID WITHIN ORACLE CRM ON DEMAND WHILE EXCLUDING THE COMPANY PREFIX?

MICROSOFT OFFERS A PRODUCT CALLED ACTIVE DIRECTORY FEDERATION SERVICES (ADFS). CAN I USE THIS TO INTEGRATE WITH ORACLE CRM ON DEMAND FOR SINGLE SIGN-ON?

WHAT KIND OF CERTIFICATE DO I NEED TO PROVIDE WHEN I CHOOSE "VERIFY INCOMING ASSERTION SIGNATURES" ON THE SINGLE SIGN-ON WORKSHEET?

CAN I REQUEST ORACLE CRM ON DEMAND TO USE A SPECIFIC PUBLIC CERTIFICATE (E.G. A VERISIGN CERTIFICATE) IF I CHOOSE "SIGN OUTGOING REQUESTS" ON THE SINGLE SIGN-ON WORKSHEET?

DO THE NON-BROWSER CLIENTS (PIM SYNC, OUTLOOK EMAIL INTEGRATION, NOTES EMAIL INTEGRATION, OFFLINE CLIENT, SEGMENTATION WIZARD, MAIL MERGE, REPORT & ANALYSIS) SUPPORT SINGLE SIGN-ON?

Is Basic Authentication optional on the Assertion Retrieval Service?

THE WHITE PAPER PROVIDES AN EXAMPLE OF THE SOURCE-SITE-FIRST SCENARIO. DOES ORACLE CRM ON DEMAND SUPPORT THE DESTINATION-SITE-FIRST SCENARIO?

WHAT IS THE TURNAROUND TIME FOR SINGLE SIGN-ON TO BE ENABLED FOR MY INSTANCE?

WHAT IS THE PROCESS WHEN I AM HAVING DIFFICULTIES WITH SINGLE SIGN-ON?

DO YOU HAVE ANY SAML 1.1 MESSAGE SAMPLES?

Appendx A ¡V SAML 1.1. Message Samples

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