Oracle Engagement Cloud: Standard Reports and Infolets Troubleshooting Guide
(Doc ID 1901898.1)
Last updated on OCTOBER 13, 2023
Applies to:
Oracle Fusion CX Sales Cloud Service - Version 11.1.8.0.0 and laterOracle Fusion Sales
Oracle Fusion Incentive Compensation Cloud Service - Version 11.12.1.0.0 and later
Oracle Fusion B2B Service Cloud Service - Version 11.13.17.05.0 and later
Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.20.10.0 to 11.13.20.10.0 [Release 1.0]
Information in this document applies to any platform.
Purpose
The purpose of this document is to show the initial setup that needs to be done in order to have the out of the box CX Sales Cloud, B2B Service, Service Help Desk analysis and infolets working and the most common issues faced while setting up Oracle Engagement Cloud Application Reports and Dashboard.
Troubleshooting Steps
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In this Document
| Purpose |
| Troubleshooting Steps |
| Problem1 - Initial Setup |
| Problem2 - No Results |
| Problem3 - Revenue Amount "0" |
| Problem4 - Actual vs Quota shows 0 in Quota Amount |
| References |