Oracle Engagement Cloud: Standard Reports and Infolets Troubleshooting Guide
(Doc ID 1901898.1)
Last updated on MAY 20, 2020
Applies to:Oracle Fusion CX Sales Cloud Service - Version 188.8.131.52.0 and later
Oracle Fusion Sales
Oracle Fusion Incentive Compensation Cloud Service - Version 184.108.40.206.0 and later
Oracle Fusion B2B Service Cloud Service - Version 11.13.17.05.0 and later
Information in this document applies to any platform.
The purpose of this document is to show the initial setup that needs to be done in order to have the out of the box Engagement Cloud, Service Help Desk and Service Request analysis and infolets working and the most common issues faced while setting up Oracle Engagement Cloud Application Reports and Dashboard.
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In this Document
|Problem1 - Initial Setup|
|Problem2 - No Results|
|Problem3 - Revenue Amount "0"|
|Problem4 - Actual vs Quota shows 0 in Quota Amount|