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Oracle Engagement Cloud: Standard Reports and Infolets Troubleshooting Guide (Doc ID 1901898.1)

Last updated on MAY 20, 2020

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.1.8.0.0 and later
Oracle Fusion Sales
Oracle Fusion Incentive Compensation Cloud Service - Version 11.12.1.0.0 and later
Oracle Fusion B2B Service Cloud Service - Version 11.13.17.05.0 and later
Information in this document applies to any platform.

Purpose

 The purpose of this document is to show the initial setup that needs to be done in order to have the out of the box Engagement Cloud, Service Help Desk and Service Request analysis and infolets working and the most common issues faced while setting up Oracle Engagement Cloud Application Reports and Dashboard. 

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
 Problem1 - Initial Setup
 Problem2 - No Results
 Problem3 - Revenue Amount "0"
 Problem4 - Actual vs Quota shows 0 in Quota Amount
References


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