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Passport: Service provider "Verified Person" error "This service request cannot be processed." (Doc ID 1936633.1)

Last updated on FEBRUARY 28, 2023

Applies to:

Oracle Taleo Platform Cloud Service - Passport Framework - Version 11A and later
Oracle Taleo Recruiting Cloud Service - Version 11A and later
Information in this document applies to any platform.


When requesting the Verified Person passport service there is an error:


A Taleo log (not accessible to customers) also shows this error: "'Login Authentication for this account failed"



The requester of the service recently changed their SmartOrg email address.


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