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Passport: Service provider "Verified Person" error "This service request cannot be processed." (Doc ID 1936633.1)

Last updated on AUGUST 27, 2019

Applies to:

Oracle Taleo Platform Cloud Service - Passport Framework - Version 11A and later
Oracle Taleo Recruiting Cloud Service - Version 11A and later
Information in this document applies to any platform.

Symptoms

When requesting the Verified Person passport service there is an error:

 

A Taleo log (not accessible to customers) also shows this error: "'Login Authentication for this account failed"

 

Changes

The requester of the service recently changed their SmartOrg email address.

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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