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TCC: OLF Import Error "Status Interrupted Error in the Poll Step" Caused By Corrupted OLF Hierarchy (Doc ID 1941067.1)

Last updated on JUNE 06, 2019

Applies to:

Oracle Taleo Platform Cloud Service - SmartOrg (Central Configuration) - Version 11A and later
Oracle Taleo Platform Cloud Service - Connect - Version 11A and later
Information in this document applies to any platform.

Symptoms

An Organization, Location or Job Function (OLF) import fails every time with a "Status Interrupted" error in the Poll step.

In the Taleo Connect Client console, the zone's response is empty except for top line:

<Content xmlns="http://www.taleo.com/ws/integration/toolkit/2005/07"/>

 

The message (left side in the TCC console) shows error:

Source: Taleo Product
Code: itk:IntAsyncInternalError
Reason Java.lang.RuntimeException: LoadOptiSynch:OLFLOCATION:key=null

 

Also, the zone may show OLF entities (e.g., Organizations) stuck in an Active (Pending) state.

Cause

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In this Document
Symptoms
Cause
Solution
References


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