My Oracle Support Banner

TCC: OLF Import Error "Status Interrupted Error in the Poll Step" Caused By Corrupted OLF Hierarchy (Doc ID 1941067.1)

Last updated on JUNE 06, 2019

Applies to:

Oracle Taleo Platform Cloud Service - SmartOrg (Central Configuration) - Version 11A and later
Oracle Taleo Platform Cloud Service - Connect - Version 11A and later
Information in this document applies to any platform.


An Organization, Location or Job Function (OLF) import fails every time with a "Status Interrupted" error in the Poll step.

In the Taleo Connect Client console, the zone's response is empty except for top line:

<Content xmlns=""/>


The message (left side in the TCC console) shows error:

Source: Taleo Product
Code: itk:IntAsyncInternalError
Reason Java.lang.RuntimeException: LoadOptiSynch:OLFLOCATION:key=null


Also, the zone may show OLF entities (e.g., Organizations) stuck in an Active (Pending) state.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.