'Authentication Required' Message When Opening a Downloaded Export (Doc ID 1951526.1)

Last updated on MAY 02, 2016

Applies to:

Oracle Eloqua Marketing Cloud Service - Version 9 to 10 [Release 9 to 10]
Information in this document applies to any platform.

Goal

When exporting a report to our email and pressing the "Download" button, it opens a browser giving an "Authentication Required" message and prompting me to input my Eloqua Login Credentials. Why is this happening and how can I download my report?

Solution

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