Requisition Approval Email Notification Is Not Received. (Doc ID 1953775.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Fusion Application Toolkit Cloud Service - Version 11.1.8.0.0 and later
Information in this document applies to any platform.

Symptoms

Requisition Approval Email Notification is not received. Only FYI emails are sent.


User A submits a requisition for approval. He gets an FYI email that he has submitted
User B (first approver) does not get an approval notification email. However, there is an approval task in his worklist in the application.
When B approves the requisition, he gets an FYI notification about the approval.

There is no approval email notification. However, the approval notification shows in BPM worklist.

User A - a@gmail.com - FYI.
User B - b@gmail.com - Approval notification not received, task list only
User C - c@abc.com - Final Approval notification not received, task list only

Approval notification hierarchy is set up as follows:

Cause

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