Custom Objects Changing Special Characters into Question Marks ('?') (Doc ID 1960546.1)

Last updated on FEBRUARY 23, 2016

Applies to:

Oracle Eloqua Marketing Cloud Service - Version 9 to 10 [Release 9 to 10]
Information in this document applies to any platform.

Symptoms

I have an SFTP import utilizing a .csv file that automatically updates and brings new data into my Custom Object. Any time there are special characters brought into my Custom Objects, they all render as having the question mark symbol ('?') instead of how they appear in my .csv file.

Cause

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