Data Import Error: "An Error Occurred When Running Your Auto Synch"

(Doc ID 1981500.1)

Last updated on MARCH 28, 2016

Applies to:

Oracle Eloqua Marketing Cloud Service - Version 10 to 10 [Release 10]
Information in this document applies to any platform.

Symptoms

A data import does not run successfully either on a schedule or when synched manually. The error message "An error occurred when running your Auto Synch" is presented.

To View the Error for a Scheduled Run

  1. Navigate to Audience > Tools > Data Export and Import > click the desired import
  2. Click the History tab
  3. Observe the error

To Prompt the Error with a Manual Run

  1. Navigate to Audience > Tools > Data Export and Import > click the desired import asset
  2. On the Overview tab, click Run now
  3. Observe the error

Cause

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