Email Is Going to the Spam Folder for All Email Clients; [Spam] in the Subject Line (Doc ID 1989086.1)

Last updated on FEBRUARY 18, 2016

Applies to:

Oracle Eloqua Marketing Cloud Service - Version 9 to 10 [Release 9 to 10]
Information in this document applies to any platform.

Symptoms

When we send an email from Eloqua, all emails that reach the email server are going to the Spam folder and in some cases are displaying the following ("[SPAM]") appears before the subject line. Why is this occurring?

Cause

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