An Active Assignment Rule Set Not Found Error When Assigning Leads (Doc ID 1989203.1)

Last updated on MARCH 27, 2017

Applies to:

Oracle Fusion Lead Management Cloud Service - Version 11.1.9.2.0 to 11.1.9.2.0 [Release 1.0]
Oracle Fusion Lead Management - Version 11.1.9.2.0 to 11.1.9.2.0 [Release 1.0]
Information in this document applies to any platform.

Goal

Customer has created a matching candidate Rule Set called "Min_Reqs_to_Assign_Territories" which is associated with the Sales_Lead_TBA_Rule Rule Set Group.  The customer has associated both MKL_LEAD_ASSIGNMENT_MATCHING_RULE AND MKL_LEAD_ASSIGNMENT_RULE to Sales_Lead_TBA_Rule Rule Set Group but when they run Lead Assignment, the following error is generated:

ERROR
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JBO-MOW:::MOW_AMENG_NO_RULE_SETS_FOR_IP: MOW-225011An active assignment rule set cannot be found. Contact your help desk.
oracle.apps.crmCommon.workMgmt.core.publicModel.common.util.WorkMgmtUtil.newApplcoreException(WorkMgmtUtil.java:636)
oracle.apps.crmCommon.workMgmt.assignmentMgr.assignmentMgrService.applicationModule.RuleBasedEvalEngine.evaluate(RuleBasedEvalEngine.java:230)
oracle.apps.crmCommon.workMgmt.assignmentMgr.assignmentMgrService.applicationModule.AssignmentManagerAMImpl.doFindMatch(AssignmentManagerAMImpl.java:3660)
oracle.apps.crmCommon.workMgmt.assignmentMgr.assignmentMgrService.applicationModule.AssignmentManagerAMImpl.doFindMatchAndAssign(AssignmentManagerAMImpl.java:1212)
oracle.apps.crmCommon.workMgmt.assignmentMgr.assignmentMgrService.applicationModule.BatchAssignmentDelegate.processBatch(BatchAssignmentDelegate.java:534)
oracle.apps.crmCommon.workMgmt.assignmentMgr.assignmentMgrService.applicationModule.AssignmentManagerAMImpl.processBatch(AssignmentManagerAMImpl.java:2890)
oracle.apps.marketing.leadMgmt.leads.leadService.applicationModule.LeadAssignmentServiceAMImpl.processBatch(LeadAssignmentServiceAMImpl.java:123)
sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Lead Qualification
2. Edit or create a new lead
3. Select Actions> Reassign


Solution

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