An Active Assignment Rule Set Not Found Error When Assigning Leads
(Doc ID 1989203.1)
Last updated on NOVEMBER 27, 2023
Applies to:
Oracle Fusion Lead Management Cloud Service - Version 11.1.9.2.0 to 11.1.9.2.0 [Release 1.0]Oracle Fusion Lead Management - Version 11.1.9.2.0 to 11.1.9.2.0 [Release 1.0]
Information in this document applies to any platform.
Goal
A matching candidate Rule Set was created and associated with the Sales_Lead_TBA_Rule Rule Set Group. Both MKL_LEAD_ASSIGNMENT_MATCHING_RULE AND MKL_LEAD_ASSIGNMENT_RULE were associated with Sales_Lead_TBA_Rule Rule Set Group, but when running Lead Assignment, the following error is generated:
JBO-MOW:::MOW_AMENG_NO_RULE_SETS_FOR_IP: <MESSAGE><NUMBER>MOW-225011</NUMBER><TEXT>An active assignment rule set cannot be found. Contact your help desk.</TEXT>
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Lead Qualification
2. Edit or create a new lead
3. Select Actions> Reassign
Solution
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In this Document
| Goal |
| Solution |
| References |