An Active Assignment Rule Set Not Found Error When Assigning Leads
(Doc ID 1989203.1)
Last updated on OCTOBER 27, 2021
Applies to:Oracle Fusion Lead Management Cloud Service - Version 188.8.131.52.0 to 184.108.40.206.0 [Release 1.0]
Oracle Fusion Lead Management - Version 220.127.116.11.0 to 18.104.22.168.0 [Release 1.0]
Information in this document applies to any platform.
A matching candidate Rule Set was created and associated with the Sales_Lead_TBA_Rule Rule Set Group. Both MKL_LEAD_ASSIGNMENT_MATCHING_RULE AND MKL_LEAD_ASSIGNMENT_RULE were associated with Sales_Lead_TBA_Rule Rule Set Group, but when running Lead Assignment, the following error is generated:
JBO-MOW:::MOW_AMENG_NO_RULE_SETS_FOR_IP: <MESSAGE><NUMBER>MOW-225011</NUMBER><TEXT>An active assignment rule set cannot be found. Contact your help desk.</TEXT>
The issue can be reproduced at will with the following steps:
1. Navigate to Lead Qualification
2. Edit or create a new lead
3. Select Actions> Reassign
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