My Oracle Support Banner

My Account is Locked when Logging into Oracle Cloud (Doc ID 1995878.1)

Last updated on JUNE 24, 2022

Applies to:

Content and Experience Cloud Service - Version and later
Content and Experience Cloud - Version 18.4.1 and later
Content and Experience Cloud Classic - Version 18.1.2 and later
Information in this document applies to any platform.


On : Oracle Cloud version, Accessing Service Instances and Managing Users

When logging into the service, login fails and the following error occurs:

Your account has been locked. You can unlock your account by going to Forgot Password" is not working.

The issue can be reproduced at will with the following steps:
1. Log into Oracle Cloud account
2. Error occurs
3. Evoke the the forget password option, and answer the security questions.
4. Receive password has been reset message
5. Same error still occurs


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.