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Guide for Account Access and Other Hosting Issues on PaaS/IaaS Cloud Services (Doc ID 1998898.1)

Last updated on JANUARY 28, 2019

Applies to:

Oracle Database Backup Service (Metered)
Oracle Database Cloud Service
Oracle Storage Cloud Service
Oracle Messaging Cloud Service
Oracle Database Cloud Schema Service - S20
Information in this document applies to any platform.

Purpose

This document encapsulates handling instructions for Hosting issues seen in all PaaS Cloud Services.

Details

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In this Document
Purpose
Details
 Account Issues
 1. Unable to file Cloud Service Requests
 2. Reset the Account or Domain Administrator where Service is Pending (Not active)
 3. Reset the Account or Domain Administrator where Service is active
 4. Delegate the Account Administrator User
 5. Delegate the Domain Administrator User
 6. Account Lockout
 7. Password Reset for Any Role
 8. Resend Welcome E-mail
 Service Activation
 1. Activation Not Completed
 2. Delays on Service Provisioning
 3. Lost Activation E-mail
 4. No domain appearing when attempting to activate a new service
 Service Updates
 1. Service Upgrade for Java Cloud Service - SaaS Extension (JCS-SX) only
 2. Service name change for Java Cloud Service - SaaS Extension (JCS-SX) only
 3. Domain name change
 Billing Questions
 1. Credit Card Problems
 2. Excessive Charge
References

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