Payments cannot be confirmed because an error was returned from AP_PMT_CALLOUT_PKG.payments_completed. (Doc ID 2007263.1)

Last updated on JULY 17, 2015

Applies to:

Oracle Fusion Payments - Version 11.1.9.2.0 and later
Oracle Fusion Payments Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

Payment Process Request status is “Waiting for payment file processing”

The payment batch process request output includes the following error;
'Payments cannot be confirmed because an error was returned from AP_PMT_CALLOUT_PKG.payments_completed.'

The Log file includes the following;

AP_PMT_CALLOUT_PKG.Opening Cursor for updating payment schedules via Forall - 2015-03-30 14:11:56.1
AP_PMT_CALLOUT_PKG.16417000 +02:00
AP_PMT_CALLOUT_PKG.Sequential Numbering Option: A - 2015-03-30 14:11:56.143470000 +02:00
AP_PMT_CALLOUT_PKG.assign_sequences - 2015-03-30 14:11:56.156373000 +02:00
AP_PMT_CALLOUT_PKG.Sequence assignment returned error status, returning.. - 2015-03-30 14:11:56.187
AP_PMT_CALLOUT_PKG.791000 +02:00
IBY_DISBURSE_UI_API_PUB_PKG.mark_all_pmts_complete: Call to payments_completed hook completed at::2015-03-30 14:11:56.212538000 +02:00
IBY_DISBURSE_UI_API_PUB_PKG.mark_all_pmts_complete: Fatal: External app callout 'AP_PMT_CALLOUT_PKG.payments_completed', returned failure status - E. Raising exception.
IBY_DISBURSE_UI_API_PUB_PKG.mark_all_pmts_complete: Fatal: External app callout 'AP_PMT_CALLOUT_PKG.payments_completed', generated exception.
IBY_DISBURSE_UI_API_PUB_PKG.mark_all_pmts_complete: SQL code: -20001
IBY_DISBURSE_UI_API_PUB_PKG.mark_all_pmts_complete: SQL err msg: ORA-20001:
Error while executing IBY_DISBURSE_UI_API_PUB_PKG.mark_all_pmts_complete()



Cause

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