Sending To Unsubscribed or Master Exclude Contacts Doesn't Work - Option Reverts to Unchecked After Saving (Doc ID 2030963.1)

Last updated on FEBRUARY 12, 2016

Applies to:

Oracle Eloqua Marketing Cloud Service - Version 10 to 10 [Release 10]
Information in this document applies to any platform.

Symptoms

When configuring an email step in a campaign to "Send email to master exclude members" or "Send email to unsubscribed members" and saving the campaign, the email step reverts the selections to unchecked.

    

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms