Lead Score Field Not Populating Automatically Based On The Lead Assessment Score (Doc ID 2051655.1)

Last updated on FEBRUARY 10, 2017

Applies to:

Oracle Fusion Sales - Version 11.1.9.2.0 and later
Oracle Fusion Sales Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.9.2.0 version, Leads, Sales Campaigns

ACTUAL BEHAVIOR
---------------
We created a new assessment template and we notice that Lead Score Field is not populating automatically based on the Lead Assessment Score


EXPECTED BEHAVIOR
-----------------------
Lead Score Field is not populating automatically based on the Lead Assessment Score

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Setup and Maintance > Manage lead Assessment Template = XX
2. Setup and Maintance > Manage lead Profile :
  Default Lead assessment template = XX
  Default Qualification template = XX
3. SUI > Lead > assessment > answer questions and get a score calculated
  > SCore field is not updated in summary or lead qualification page
4. Same behavior in classic UI

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms