Lead Score Field Not Populating Automatically Based On The Lead Assessment Score
(Doc ID 2051655.1)
Last updated on MARCH 14, 2024
Applies to:
Oracle Fusion Sales - Version 11.1.9.2.0 and laterOracle Fusion Sales Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.
Symptoms
On : 11.1.9.2.0 version, Leads, Sales Campaigns
ACTUAL BEHAVIOR
---------------
We created a new assessment template and we notice that Lead Score Field is not populating automatically based on the Lead Assessment Score
EXPECTED BEHAVIOR
-----------------------
Lead Score Field is not populating automatically based on the Lead Assessment Score
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Setup and Maintance > Manage lead Assessment Template = XX
2. Setup and Maintance > Manage lead Profile :
Default Lead assessment template = XX
Default Qualification template = XX
3. SUI > Lead > assessment > answer questions and get a score calculated
> SCore field is not updated in summary or lead qualification page
4. Same behavior in classic UI
ACTUAL BEHAVIOR
---------------
We created a new assessment template and we notice that Lead Score Field is not populating automatically based on the Lead Assessment Score
EXPECTED BEHAVIOR
-----------------------
Lead Score Field is not populating automatically based on the Lead Assessment Score
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Setup and Maintance > Manage lead Assessment Template = XX
2. Setup and Maintance > Manage lead Profile :
Default Lead assessment template = XX
Default Qualification template = XX
3. SUI > Lead > assessment > answer questions and get a score calculated
> SCore field is not updated in summary or lead qualification page
4. Same behavior in classic UI
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |