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Oracle Marketing Cloud (OMC) Support Processes (Doc ID 2051679.1)

Last updated on MAY 03, 2019

Applies to:

Oracle BlueKai Audience Data Marketplace Cloud Service - Version NA to NA [Release 14]
Oracle Eloqua Marketing Cloud Service - Version 9 to 10 [Release 9 to 10]
Oracle Responsys Marketing Platform Cloud Service - Version 5X to 6X [Release 5x to 6x]
Information in this document applies to any platform.

Purpose

You talked, we listened! 

Based on a customer survey the Oracle Marketing Cloud (OMC) Customer Support team ran earlier this year we decided to help answer questions the best way we know how, through an email campaign. We will start with the basics and move onto more advanced topics in subsequent emails. 

Please keep in mind Customer Support encompasses more than just helping you work with our products. Our ultimate goal is to deliver exceptional customer support to make you more successful. When you speak, we listen.

Scope

This document is intended for all Eloqua customer administrators and other users looking to understand the available self-service and Customer Support Team options.

Details

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In this Document
Purpose
Scope
Details
 Contacting Support
 Working with Support
 Knowledge Base, Community and Product Documentation
References

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