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Field Merges: Not Getting Expected Field Values When Sending Emails with Custom Object Field Merge(s) (Doc ID 2056162.1)

Last updated on JUNE 22, 2023

Applies to:

Oracle Eloqua Marketing Cloud Service - Version 10 to 10 [Release 10]
Information in this document applies to any platform.


When sending emails with a Custom Object field merge, the expected field value is not being returned. An example of this is one contact has two mapped Custom Object Records. Is there a way we can control which one will be chosen for the field merge population?


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