You Cannot Activate Your Cloud Service - Order Not Found After Login To Oracle Public Cloud

(Doc ID 2059961.1)

Last updated on AUGUST 09, 2017

Applies to:

Integration Cloud Service - Version 15.3.1 and later
Oracle Documents Cloud Service - Version and later
Information in this document applies to any platform.


After using the link indicated in the welcome email and logging into the Oracle Public Cloud, you are unable to activate your order(s). Typ[ically you get an error saying the order was not found, or there are no orders found at all.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms