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FAQ: Forms (Doc ID 2061163.1)

Last updated on JANUARY 28, 2020

Applies to:

Oracle Eloqua Marketing Cloud Service - Version 10 to 10 [Release 10]
Information in this document applies to any platform.

Purpose

Here, you will find an FAQ regarding Forms. Included, you will find general answer to common questions, as well as detailed cause and solution explanations for common issues. You will also find some linked articles from the Knowledge Base, Topliners and the Oracle Eloqua Help Center.

Questions and Answers

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In this Document
Purpose
Questions and Answers
 Questions
 Question: How can I modify the CSS on my Form? I can’t seem to do it in the Form HTML ( Form Settings Menu > View Form HTML)
 Question: Is it possible to have a Multiple Pick List, Radio Buttons, Single Checkbox or Checkboxes become a required form field?
 Question: Is it possible to change the order of form processing steps?
 Question: Does updating a picklist within a form update the picklist for the whole system?
 Question: Is there any way to specify whether a processing step with conditionals will use AND or OR logic?
 Question: We are doing a tradeshow and as we will have many form submissions coming from the same machine, we want to avoid the issue of Profile Confusion. Is this possible?
 Question: Is there documentation for linking an existing form on my external page to an Eloqua form?
 Question: Is there documentation on linking an Eloqua form to a form on an external page?
 Question: Is there any documentation on the Progressive Profile fields available on my form(s)?
 Issues
 Issue: Visitors are able to submit forms despite not filling in the requirements as specified in the field-level validation
 Issue: A conditional form processing step is not functioning as expected
 Issue: 'Update Contacts - With Form Data' Processing step automatically changes to 'Update Contacts - With Custom Values' upon saving
 Issue: Our Landing Page is rendering incorrectly upon form submission
 Issue: "An error has occurred in processing this form. The information needed to submit this form is incomplete"
 Issue: The submit button is not visible on the form
 Documentation for Forms
 MOS Knowledge Base articles
 Topliners/Oracle Docs articles
References

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