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FAQ: Email Sending, Hyperlink Tracking, and Common Email Issues (Doc ID 2073728.1)

Last updated on MARCH 12, 2021

Applies to:

Oracle Eloqua Marketing Cloud Service - Version 9 to 10 [Release 9 to 10]
Information in this document applies to any platform.

Purpose

Here, you will find an FAQ regarding email sending as well as various issues surrounding sending such as link tracking, campaigns, and Branding & Deliverability. Included, you will find answers to common questions, as well as common issues that may arise with their associated resolution. You will also find some linked articles from the Knowledge Base, Topliners and the Oracle Eloqua Help Center.

Questions and Answers

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In this Document
Purpose
Questions and Answers
 Questions
 Question: How do I test send an email to check its rendering in multiple email clients?
 Question: What is required to track email clickthroughs?
 Question: Where can I find answers to general questions or issues regarding our Branding & Deliverability?
 Question: We are experiencing email rendering issues, especially with Microsoft Outlook. Is there any documentation that explains email rendering in some detail?
 Question: Where can I add external web link tracking (e.g. Google Analytics, Omniture) for my links sent out of Eloqua?
 Question: How do I add a new bounceback address?
 Question: Is there any documentation that explains redirect links in some detail?
 Issues
 Issue: I accidentally sent out an email with a redirect link that is not pointed at the correct location. This has been sent to many contacts, and is urgent. Can I change the destination URL of the redirect link?
 Issue: Contacts are stuck in an email step of my campaign
 Issue: Hidden element (Text Box or Image) off the email canvas, effecting the rendering of the email
 Issue: Email will not send – “This email contains broken Email Field tag(s)”
 Issue: Email will not send – “Error occurred while trying to assign Sender Information…”
 Issue: Email(s) that were recently sent in a live campaign are not appearing for reporting in Insight
 Documentation for Email Sending
 MOS Knowledge Base articles
 Topliners and Eloqua Help Center Articles
References

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