Error: Unable to retrieve content. Additional information for "Remote Region error #4 (Doc ID 2074110.1)

Last updated on APRIL 29, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and later
Oracle Fusion Sales - Version 11.1.10.0.0 and later
Oracle Fusion Global Human Resources Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.10.0.0 version, Accounts, Contacts, Households

When attempting to access "Manage HCM Role Provisioning Rules"/ "Manage Legal Entity"/ "Manage Legal Entity HCM Information" in Setup and Maintenance, the following error occurs.

ERROR
-----------------------
Error: Unable to retrieve content. Additional information for "Remote Region error #4":
An error occurred while invoking task Manage Job. Review the FunctionalSetupServer logs for more details on this error. Contact your help desk.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigator - Setup and Maintenance - search for "Manage HCM Role Provisioning Rules"/ "Manage Legal Entity"/ "Manage Legal Entity HCM Information" in the "Name" field

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot access "Manage HCM Role Provisioning Rules" in Setup and Maintenance.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms