My Oracle Support Banner

FAQ: Create and Manage Customer UI (Doc ID 2076530.1)

Last updated on NOVEMBER 27, 2023

Applies to:

Oracle Fusion Receivables - Version and later
Oracle Fusion Receivables Cloud Service - Version and later
Information in this document applies to any platform.


 FAQ for the issues in Customer UI and Customer Accounts

NOTE: This will be a live document and will be kept updated with latest information as and when available.


Questions and Answers

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Questions and Answers
 1. Getting ADF_FACES error when trying to access the Profile History tab in Account. Why ?
 2. When creating a customer, the Account Address Set does not list any values ?
 3.  How to control the Party Number, Customer Account Number and Site Numbers ?
 4. Why sometimes when trying to end-date a Site or Site purpose, get the below error ?
 5. In the Profile History tab of Customer Account or Site, when the preferred Delivery Method is set to E-Mail, a warning pops-up. Why ?
 6. Why does the effective end-date at the Account Site Purpose show 12/31/12 (year 2012) ?
 7. Can we update the Account Establishment Date, Start Date of Account Site or Site Purpose from the UI or using the Bulk Import ?
 8. Do we need a data-fix to update the Account Termination Date or End-Dates for Site and Site Purpose ?
 9. Can a Customer Account or Site be deleted?
 10. Why when clicking on Review Customer Account Details - No records found in search results ?
 11. On Customer Account Address Details - Category Code List Of Values does not show any values. Why ?
 12. How Can Phone and Email be added to a Contact on a Customer Account?
 13. Is there any report available for Customer Account Details listing ?
 14. Is it possible to change or update the Primary Address at the Organization Level from Manage Customers UI ?
 15. Is there anyway we can control the e-mail address format when creating a customer contact ?
 16. Why are the phone numbers not showing in the Contacts even though they are imported successfully using Bulk Import ?
 17. What is Required to Merge Customers in Fusion Applications?
 18. Is it possible to merge two Customer Accounts under a Single Organization ?
 19. What is the significance of the Field "Translated Customer Name". How is it used ?
 20. In Create Customer UI -> State field, the state appears in both Name as well as Short Name. Why ?
 21. Can we bulk populate/update the 'Preferred Delivery Method' field in Profile History tab of Account / Site using Bulk Import ?
 22. When creating a customer and click on save, get the options of any matching existing customer and the new record. What happens when the existing record is selected ?
 23. What are the advantages and limitations of Bulk Import and Simplified Import ?
 24. Can we update or view the Primary Phone, E-Mail or URL defined at the Party Level from Manage Customers UI ?
 25. Can we update a manually created customer using the Import processes - either Bulk or Simplified import ?
 26. In Manage Customers UI, the admin user can view the customers of all business units. How to restrict the users from viewing the customer information of other business units ?
 27. User created a customer in Sales Cloud. User can search for the Organization in Manage Customers but the account created is not visible. Why ?
 28. Is it possible to synchronize the customers such that whenever a Sales customer is created, corresponding Billing customer should be created ?
 29. Contacts created in Manage Customers are visible in CRM. Even after deleting the contact from billing customer, the same is visible in CRM. Why ?
 30. Organization and Billing Account imported using FBDI but cannot view the same in Manage Customers UI. Why ?
 31. Getting below warning when trying to update the address of a customer site. Why?
Warning: This location is shared by the following parties and they will be impacted by this correction. Do you want to continue?
 32. Is it possible to change the Account Address Set for existing customer accounts? If yes, How?

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.