Cloud App Action or Decision is not Available in Campaign to Add to Canvas (Doc ID 2076871.1)

Last updated on AUGUST 11, 2016

Applies to:

Oracle Eloqua Marketing Cloud Service - Version 10 and later
Information in this document applies to any platform.

Symptoms

Even though the cloud app has been added to Eloqua, one of two symptoms may appear:

  1. When trying to configure the action or decision step on the canvas, the message "Service Not Ready" is displayed
    OR
  2. The app is not available in the campaign's list of Decision or Actions, so it cannot be added to the canvas

    Cause

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