Cloud App Action or Decision is not Available in Campaign to Add to Canvas

(Doc ID 2076871.1)

Last updated on OCTOBER 13, 2017

Applies to:

Oracle Eloqua Marketing Cloud Service - Version 10 and later
Information in this document applies to any platform.

Symptoms

Even though the cloud app has been added to Eloqua, one of two symptoms may appear:

  1. When trying to configure the action or decision step on the canvas, the message "Service Not Ready" is displayed
    OR
  2. The app is not available in the campaign's list of Decision or Actions, so it cannot be added to the canvas


It is possible that the campaign will not be able to be activated until this issue has been resolved.

Note: To display all apps available on the canvas, either:

  • Click Actions > Show all Steps
    OR
  • Click the Campaign Steps toggle (to display either all options or only favorites)

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms